{
  "version": "savemytoken-faq-pilot-v1",
  "authoredAt": "2026-10-06",
  "license": "CC0-1.0",
  "scope": "Authored English policies for a fictional Luma shop. Not customer traffic or a representative industry benchmark. Questions and answer keys are frozen before the measured run.",
  "documents": [
    {"id":"returns","title":"Luma returns policy","paragraphs":[
      "Luma returns: Unused Luma lamps can be returned within 30 days of delivery. The return parcel must include the original power adapter and order reference. The deadline uses the delivery date, not the day the customer opened the parcel. Keep the delivery notice until the return is resolved.",
      "Opened Luma lamps cannot be returned for a change of mind. This exclusion does not apply to a lamp that arrived defective. Defective-on-arrival claims follow the damage procedure below. A customer who merely dislikes an opened, working lamp is not eligible under this returns policy.",
      "Luma damage claims: Report a lamp that arrived defective within 7 days of delivery. Supply a photo and the order reference. Support checks the damage report before arranging a replacement. Do not discard the original packaging before support confirms which items must be sent back.",
      "Luma return postage: The customer pays postage for a voluntary return of an unused lamp. Luma supplies a prepaid label for an approved defective-on-arrival claim. Do not purchase a replacement shipping service before the claim is reviewed; the policy does not promise reimbursement for an independently purchased label."
    ]},
    {"id":"shipping","title":"Luma shipping and pickup","paragraphs":[
      "Luma standard shipping takes 3 to 5 working days after dispatch. Processing before dispatch is separate. Weekends do not count as working days. The order page identifies the dispatch date. A quoted delivery interval is not a promise that every destination receives a parcel on the first day.",
      "Luma express shipping takes 2 working days after dispatch for eligible city addresses. Express service is not offered for island addresses. The checkout checks the address before displaying express as an option. Selecting an express item in a saved cart does not override an ineligible delivery address.",
      "Luma pickup orders are held for 10 calendar days after the ready-for-pickup notice. Bring the order reference and the pickup code. The holding period starts from the notice, rather than the order date. The pickup code is fictional in this dataset and no actual pickup account exists.",
      "A Luma shipping address can be changed before dispatch. After dispatch, support can request a carrier correction but cannot guarantee it. This policy provides no international customs delivery estimate. Do not substitute a domestic shipping interval for a country or service that this document does not cover."
    ]},
    {"id":"warranty","title":"Luma warranty terms","paragraphs":[
      "The Luma lamp warranty lasts 24 months from purchase. It covers manufacturing defects under normal indoor use. Keep proof of purchase for a claim. The warranty period does not restart after a repair. These terms are authored examples for testing document retrieval, not a commercial warranty offer.",
      "The Luma replacement battery warranty lasts 6 months from purchase. Cosmetic scratches are excluded from warranty coverage unless they were documented on arrival. A scratch caused by later use does not qualify as a manufacturing defect. The lamp warranty length must not be applied to a separately purchased battery.",
      "Luma warranty claims require proof of purchase and the product serial number. Support may request a description of the failure before deciding on a repair. An approved warranty repair includes standard return shipping. The policy does not specify compensation for the time a customer spends preparing a claim.",
      "Outdoor use is excluded from the Luma indoor lamp warranty. An outdoor installation may expose the lamp to conditions outside its rating. A long warranty period does not expand the permitted use. The team evaluating this dataset should distinguish a duration question from a coverage or eligibility question."
    ]},
    {"id":"subscription","title":"Luma service subscription","paragraphs":[
      "The Luma service subscription renews every 30 days. Cancellation takes effect at the end of the current paid period. The subscriber can keep using the service until that period ends. Cancellation stops the next renewal; it does not automatically mean that the current period is refunded.",
      "An unused Luma service subscription can be refunded within 14 days of its first payment. Once any service credit is spent, that first-payment refund is unavailable. A renewal payment is not a first payment. Support must check both the timing and the usage condition before approving this refund.",
      "Luma service credits expire at the end of the paid period. Unused credits do not roll over to the next period. A subscription with unused credits still follows the cancellation rules above. These fictional credits have no cash value and the dataset includes no actual subscriber information.",
      "A subscriber may change the Luma service plan for the next renewal. The new plan does not change the current period's credit balance. This policy does not describe family sharing or enterprise arrangements. If a question requires those details, the documents do not provide an answer."
    ]},
    {"id":"repairs","title":"Luma repair service","paragraphs":[
      "Luma paid repairs require approval of a written quote before work begins. A diagnostic check costs 12 dollars when the customer declines the repair. When the customer accepts the repair, that diagnostic charge is included in the quoted total. Do not add it a second time to an accepted quote.",
      "Luma repair quotes remain valid for 15 calendar days. After that period, support issues a new quote before the customer can authorize work. The quote validity interval is different from a shipping interval and a warranty period. All amounts in this policy are fictional, not current service prices.",
      "A completed Luma paid repair carries a 90-day warranty on the repaired fault. A new unrelated fault requires a separate assessment. This repair warranty does not extend the original lamp warranty for every component. The repaired-fault limitation is necessary evidence when answering coverage questions.",
      "Luma repair tracking shows received, awaiting approval, in repair, and dispatched. The policy gives no guaranteed completion time for a repair. Waiting for a quote, waiting for a part, and shipping can have different durations. A model should not invent a number of days for completion."
    ]},
    {"id":"data","title":"Luma account data export","paragraphs":[
      "Luma account data can be exported as CSV. An export contains the customer's order dates, product names, and amounts. It does not contain payment card numbers. The account owner requests the export from account settings. This test document contains fictional policy statements and no private account records.",
      "A Luma export link expires after 48 hours. If the link expires, the owner requests a new export. Expiration of a download link does not mean the underlying account has been deleted. Do not confuse the export-link lifetime with the separate account-deletion process described below.",
      "Luma account deletion has a 7-day cancellation window after the request. During that window the owner can cancel the deletion from account settings. The document does not provide a guaranteed date for removing every backup copy. An answer must not turn the cancellation window into a backup-deletion deadline.",
      "Luma export requests can include orders from archived years. The export does not restore a deleted account or change an invoice. Support can explain the fields but cannot request an export on behalf of an unauthenticated person. The dataset states no particular cloud region or data residency guarantee."
    ]}
  ],
  "questions": [
    {"id":"q01","question":"What is the Luma returns deadline for an unused lamp, in days?","format":"Digits only, or null if unsupported.","accepted":["30"],"evidence":[{"docId":"returns","quote":"Unused Luma lamps can be returned within 30 days of delivery."}]},
    {"id":"q02","question":"Can an opened, working Luma lamp be returned because the customer changed their mind?","format":"yes or no, or null if unsupported.","accepted":["no"],"evidence":[{"docId":"returns","quote":"Opened Luma lamps cannot be returned for a change of mind."}]},
    {"id":"q03","question":"How many working days does eligible Luma express shipping take after dispatch?","format":"Digits only, or null if unsupported.","accepted":["2"],"evidence":[{"docId":"shipping","quote":"Luma express shipping takes 2 working days after dispatch for eligible city addresses."}]},
    {"id":"q04","question":"Is Luma express shipping available for island addresses?","format":"yes or no, or null if unsupported.","accepted":["no"],"evidence":[{"docId":"shipping","quote":"Express service is not offered for island addresses."}]},
    {"id":"q05","question":"How many months is the Luma lamp warranty?","format":"Digits only, or null if unsupported.","accepted":["24"],"evidence":[{"docId":"warranty","quote":"The Luma lamp warranty lasts 24 months from purchase."}]},
    {"id":"q06","question":"Does the Luma indoor lamp warranty cover outdoor use?","format":"yes or no, or null if unsupported.","accepted":["no"],"evidence":[{"docId":"warranty","quote":"Outdoor use is excluded from the Luma indoor lamp warranty."}]},
    {"id":"q07","question":"How many days after first payment can an unused Luma service subscription be refunded?","format":"Digits only, or null if unsupported.","accepted":["14"],"evidence":[{"docId":"subscription","quote":"An unused Luma service subscription can be refunded within 14 days of its first payment."}]},
    {"id":"q08","question":"Is the Luma service first-payment refund available after spending a service credit?","format":"yes or no, or null if unsupported.","accepted":["no"],"evidence":[{"docId":"subscription","quote":"Once any service credit is spent, that first-payment refund is unavailable."}]},
    {"id":"q09","question":"How many calendar days is a Luma repair quote valid?","format":"Digits only, or null if unsupported.","accepted":["15"],"evidence":[{"docId":"repairs","quote":"Luma repair quotes remain valid for 15 calendar days."}]},
    {"id":"q10","question":"Does a Luma paid repair warranty cover a new unrelated fault automatically?","format":"yes or no, or null if unsupported.","accepted":["no"],"evidence":[{"docId":"repairs","quote":"A new unrelated fault requires a separate assessment."},{"docId":"repairs","quote":"A completed Luma paid repair carries a 90-day warranty on the repaired fault."}]},
    {"id":"q11","question":"Which file format is available for a Luma account data export?","format":"The format name only, or null if unsupported.","accepted":["csv"],"evidence":[{"docId":"data","quote":"Luma account data can be exported as CSV."}]},
    {"id":"q12","question":"After how many hours does a Luma export link expire?","format":"Digits only, or null if unsupported.","accepted":["48"],"evidence":[{"docId":"data","quote":"A Luma export link expires after 48 hours."}]},
    {"id":"q13","question":"How many days does Luma guarantee a repair will take?","format":"Digits only, or null if unsupported.","accepted":[null],"evidence":[]},
    {"id":"q14","question":"In which cloud region is Luma account data hosted?","format":"The region name only, or null if unsupported.","accepted":[null],"evidence":[]}
  ]
}